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Receive and respond to mail, faxes, email and inbound calls from the toll free line, regarding technical and product questions (80% telephone/20% written correspondence).
| Primary
Responsibilities |
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Consults with consumer and/or dealers regarding the repair of products offered.
Provides technical and product information to consumers.
Supports company promotional efforts by answering questions and interfacing with promotions vendors.
Processes literature requests within 48 hours and bulk mail when applicable.
Processes orders for parts, manages back-orders and processes payments.
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| Skills and Education |
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Qualifications, Educational Skills and Experience
To perform this job successfully, an individual must
be able to perform each essential duty
satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be
made to enable individuals with disabilities to
perform the essential functions.
Education and/or Experience
Four year degree in Business, Marketing or related field is desired, but not required.
In addition to performing standard Consumer Service responsibilities, the Senior Consumer Service Representative must meet the following criteria:
Strong leadership skills as demonstrated by teaching and coaching opportunities within team environment.
Possession of a solid working knowledge in a majority of the following areas: Shotgun, Rimfire Rifle, Centerfire Rifle, Muzzleloader(s), Accessories and Ammunition.
Proficiency with Microsoft Word, Excel, Outlook, Windows 2000/XP and Internet Explorer are required. SAP experience preferred.
Ability to communicate effectively (must use proper English both orally and in written communication).
Ability to adjust to multiple tasks, shifting priorities and change.
Ability to use sound judgment and analytical skills to determine win-win solutions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision.
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Remington offers a competitive benefits
and compensation package. Don't miss the opportunity to work
for the most respected name in outdoor sporting goods.
Qualified candidates should submit resume, cover letter and
salary history directly to:
jobs@remington.com
or
Remington Arms Company, Inc.
870 Remington Drive
PO Box 700
Madison, NC 27025
Please consider completing the attached
form and sending it along with your resume.
Download Form
All replies are
confidential. No phone calls please. Excellent benefits
package, drug-free workplace, EOE. |
