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The Customer
Service Team Leader monitors the activities of the Customer
Service Department to ensure customer satisfaction and
company profitability. Promotes a team environment and
executes a high level of service to customers assigned as
well as supporting all members of the team to provide an
exemplary level of Customer Support.
| Primary
Responsibilities |
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Directly
supervises employees. Carries out supervisory
responsibilities in accordance with the
organization's policies and applicable laws.
Responsibilities include assisting with
interviewing, hiring and training employees;
planning, assigning and directing tasks; appraising
performance; rewarding and disciplining employees;
addressing complaints and resolving problems.
Enters orders and returns on a timely basis (24
hour timeframe) & monitors performance of team to
achieve same objective.
Participates in the review process of orders along
with the review of cancel orders to ensure 100%
accuracy.
Responds to customer inquiries regarding pricing,
product availability and order status.
Obtains proof of deliveries and work closely with
A/R and Credit to resolve deduction issues and term
changes.
Review multiple reports to maximize efficiencies
and shipments to customers.
Maintain an open line of communication with sales
team, and various business units within the
organization.
Possesses full knowledge of deviation process.
Demonstrates strong commitment to achieving
departmental and company goals.
Works cooperatively, professionally and
effectively as a Team Leader.
Stays current and proactive by pursuing all active
promotions with customers as well as developing a
complete understanding of sales programs and
deviations and provide suggestions for improvement.
Periodically reviews and trains the Customer
Service job function with sales representatives and
merchandisers along with full explanation of
customer profiles which provides details of the
customers ordering patterns.
Assists with coordinating and attending shows to
support customers and sales reps.
Creates daily and weekly automated SAP reports for
Sales Reps, Sales Rep Principals/Sales Managers
which provides order and shipment details for large
accounts.
Participates in the review process of orders,
customers cancellations along with the daily hand
pricing report to ensure 100% accuracy.
Supports inbound gate 12 to ensure customers are
serviced at the first point of contact.
Manages accounts that range in $35 96 million in
gross annual sales.
Performs special job responsibilities as assigned
by management.
Reduces hand pricing items to daily minimum levels
and communicates with systems solutions.
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| Skills and Education |
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To perform this job successfully, an individual
must be able to perform each essential duty
satisfactorily.
The requirements listed below are representative of
the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable
individuals with disabilities to perform the
essential functions.
Associate's degree (A. A.) or equivalent from
two-year college or technical school; or six months
to one year related experience and/or training; or
equivalent combination of education and experience.
To perform this job successfully, an individual
must have proven knowledge of SAP and EDI Order
processing systems; Excel Spreadsheet software and
Microsoft Office Word Processing software along with
accounting and/or bookkeeping skills are a
requirement.
Ability to effectively identify and resolve
problems.
Excellent telephone and written correspondence
skills a must.
Ability to multi-task and prioritize utilizing
time management and organizational skills.
Ability to lead a team and a genuine desire to
help people.
Ability to work in a team environment and to
interact with other divisions/departments of
Remington and with customers and sales organizations
which requires strong interpersonal and negotiation
skills. |
Remington offers a competitive benefits
and compensation package. Don't miss the opportunity to work
for the most respected name in outdoor sporting goods.
Qualified candidates should submit resume, cover letter and
salary history directly to:
jobs@remington.com
or
Remington Arms Company, Inc.
870 Remington Drive
PO Box 700
Madison, NC 27025
Please consider completing the attached
form and sending it along with your resume.
Download Form
All replies are
confidential. No phone calls please. Excellent benefits
package, drug-free workplace, EOE. |
