|
The
International/LE/Military Customer Service Manager will be
responsible for insuring that International shipments are
facilitated according to delivery schedule. Identification
of business trends and continuous improvement of department
service level is also part of this responsibility. This
position is responsible for ensuring superior service to the
Law Enforcement and Military distribution partners and
International customers by providing management level
supervision to the International/LE/Military Customer
Service Department. In addition, this position will have
primary responsibility for licensing as it pertains to State
and Commerce Department controlled commodities and controls
related to Sarbanes Oxley initiatives.
| Primary
Responsibilities |
| |
• Managing the
daily order processing functions for the
International, Law Enforcement, and Military Sales
Divisions.
• Review and maintain Export licensing process, to
insure balances are sufficient and up to date in
order to meet established shipping schedule.
• Daily communication with Logistics Department and
Freight Forwarding Agencies to insure that shipments
are properly prepared and launched according to pre-
established schedules in order to meet customer
delivery requirements.
• Conduct monthly meetings with Sales Management
staff to insure that schedules and expectations for
scheduled monthly shipments are synchronized.
• Communicate and potential delays or interruptions
to the shipping schedule to management in a timely
manner.
• Act as primary liaison at State and Commerce
Departments maintaining a professional business
relationship to insure that export licensing issues
do not provide interruption to the monthly shipping
schedules.
• Interviewing, screening new applicants as well as
hiring and conducting annual reviews.
• Developing and implementing monthly training to
improve communication skills for the department.
• Develop and provide training for the Sales staff
related to these areas in order to help them
understand the C/S job function and a review of
customer profiles to provide details of customer's
order patterns.
• Generate and monitor various reports to ensure
compliance by CSR's, Department and Company.
• Yearly review of programs, deviations and make
comments and suggestions to the Sales Department.
• Provide investigative approach to improving
knowledge about our customers and recommend new ways
to provide service and support
• Complete special projects and direct special job
responsibilities assigned by upper management. Work
closely with Credit and A/R Departments on issues
and strive to eliminate deductions.
• Maintain & control departmental expenditures
according to annual budget.
• Continuously improves processes to optimize
productivity, quality, service and cost.
• Provide clear, honest and timely feedback at all
levels within the organization.
• Manage International/LE/Military Customer Service
staff consisting of Team Leader and 7-10 support
CSR's. |
| Skills and Education |
| |
• Bachelor's degree
(B. A.) from four-year college or university; or
four to five years related experience and/or
training; or equivalent combination of education and
experience
• Previous Customer Service and supervisory
experience a plus
• Experience working in an import/export capacity
with focus on transportation of State/commerce
controlled products. Preferred focus on ITAR,
Commerce Control List, and Munitions List items
• Excellent Computer proficiency in MS Office
software including Word, Excel and PowerPoint
• SAP experience beneficial |
Remington offers a competitive benefits
and compensation package. Don't miss the opportunity to work
for the most respected name in outdoor sporting goods.
Qualified candidates should submit resume, cover letter and
salary history directly to:
jobs@remington.com
or
Remington Arms Company, Inc.
870 Remington Drive
PO Box 700
Madison, NC 27025
All replies are
confidential. No phone calls please. Excellent benefits
package, drug-free workplace, EOE. |
